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Exchanges - Singapore

Exchange Policy 

Request for exchanges may be made within 14 days of receiving your items. We do not provide refunds

Exchange Terms  

When can I exchange an item?

Within 14 days of receiving your purchase.

Exchangeable items

New, unworn and unwashed in original packaging and with hangtags in place. Incorrect or defective item received.

Non-exchangeable items

Bras and underwear cannot be exchanged.

What can I exchange for?

Exchange for any other item of the same or higher value, in which the latter case shall require a payment top-up.

Any costs involved for exchanges? 

For a flat fee of SGD6.90, we cover both, the pick-up of the exchange item from you to MEV, and the shipping of the replacement item from MEV to you. Note these are done on separate days.

 

Exchange Procedure 

Step 1 : Email to request for your exchange. Include order number, and item(s) to be exchanged.

Step 2 : You will receive a response from us regarding the exchange. 

Step 3 : Once exchange is confirmed, proceed to send the exchange item back to MEV via a trackable method. Return address will be provided in the acknowledgement email.

Step 4 : Upon receipt of your return item, we will send an email acknowledgement. Payment of SGD5 for local courier of exchange item to you, including top up value of any replacement difference will be made at this point.

Step 5 : Once the replacement item has been shipped (generally within 3 business days of receiving the return item and/or receiving any required top-up payment), a tracking email will be sent to you.