EXCHANGE POLICY
Request for exchanges may be made within 14 days of receiving your items. We do not provide refunds.
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Exchange Terms |
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When can I exchange an item? |
Within 14 days of receiving your purchase. |
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Exchangeable items |
New, unworn and unwashed in original packaging and with hangtags in place. Incorrect or defective item received. |
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Non-exchangeable items |
Bras and underwear cannot be exchanged. |
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What can I exchange for? |
Exchange for any other item of the same or higher value, in which the latter case shall require a payment top-up. |
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Any costs involved for exchanges? |
International customers will need to send the item back to MEV at your own costs. Standard shipping of replacement items to you outside of Singapore, is charged at a flat rate, depending on destination as follows: Malaysia - $8 Hong Kong, Macau, Phillippines, Taiwan, Vietnam, Thailand, Indonesia - $10 Australia, New Zealand - $15 USA - $15 UK, France, Sweden - $18 |
EXCHANGE PROCEDURE
Step 1 : Email to request for your exchange. Include order number and product name of item to be exchanged.
Step 2 : You will receive an e-mail from us regarding your exchange.
Step 3 : Proceed to ship the exchange item back to MEV via a trackable method. Return address will be provided in the acknowledgement email.
Step 4 : Upon receipt of your return item, we will send an email acknowledgement. The shipping fees to send replacement item, and any top-up payment required for exchanging item(s) of a higher value, will be made at this point.
Step 5 : Once the replacement item has been shipped (generally within 3 business days of receiving the return item and/or receiving any required top-up payment), a tracking email will be sent to you.