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Order Status

  • Placing an order online
  • Payment options
  • What’s next after placing your order
  • Changing your order
  • Viewing colours on the computer screen


    Placing an order online

    Add at least one item to your shopping bag and then go to checkout (or click the Checkout button in the top right corner of the website).During checkout, you will be able to see calculated shipping costs, enter payment information, and add billing and shipping addresses. You can also review your order before it's final, and make changes to the color, size, or quantity of an item.

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    Payment Options

    We accept credit card payments via Paypal. Options are available to proceed with payment via a registered Paypal account or as a guest.

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    What’s next after placing your order

    After you place an order, an order confirmation immediately appears in the same window. The confirmation includes an order number. We recommend that you write the order number down before closing your browser.

    Within 24 hours, you should receive an order confirmation email, which shows the same order number and provides a link to your order status page on the website. You can check the status of your order anytime by clicking the "Orders and returns" link in the top right corner of the website.

    When your purchase has been shipped from the warehouse, you will receive a second email with tracking details.

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    Changing your order

    If you’d like to make changes to an order, please contact us immediately after placing your order, and we'll do everything we can to accommodate your request.

    Because our warehouse team works quickly to get items shipped, the time window for changes is very short. You will be notified if we are unable to process the change request.

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    Viewing colours on the computer screen.

    We make every effort to ensure that online photos render and portray products the way they are intended. To ensure your monitor is producing colours the way they are meant to be seen, calibrate your monitor so that your colours and black levels are true. Note, however, that even with calibration, the colours and shades that a monitor produces may vary with a monitor’s type, brand, settings and even age.

    Given potential anomalies with monitor settings and calibration, we do encourage that wherever possible, you make a trip to an MEV store to view the range of colours in person.

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